Frequently asked questions

• Are your diamonds and gemstones real?

  Yes. We offer genuine diamonds and gemstones, including certified lab-grown diamonds on many designs. Product listings clearly state the stone type, carat weight, metal purity, and other important details so you can shop with confidence.

• What if I don't like it or need to make a return?

  We want you to love your jewelry. If you're not completely satisfied, eligible items may be returned within our return window for a refund or exchange. Custom and personalized pieces may have different return requirements. Please review our full return policy for details before purchasing.

• Is it safe to purchase jewelry online from Gems By Gigi?

  Absolutely. Our website uses secure checkout technology to protect your information. We provide detailed product descriptions, high-quality photos, and responsive customer support to help you make an informed purchase. We're committed to delivering quality jewelry and excellent customer service.

• Why should I buy from Gems by Gigi

  Because you will get the best value for your dollar, you will have a unique gift or keepsake, and you can get your money back if you are not completely satisfied with the purchase.

• What if you don't have what I am looking for?

  This is impossible. We have so many connections for custom items and sources of different options we can find exactly what you are looking for or build it from scratch. Custom pieces are our specialty and we have decades of experience making dreams come true.

• What if I need it last minute and don't have time to wait for shipping?

  If you are near Oceanside, California, call us at (323)999-1436. We might have just what you need in a pinch and can schedule delivery or pick up.